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ROG Ally X

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What is the condition of the device?
Tips to assess the condition of your device
  • Brand New
    Must be sealed in its original retail packaging, has all original accessories and has never been activated.
    For a device to be in this condition. The following must also be true.
    • Plastic film still on the device and has not been reapplied.
    • Must come with the original box with matching serial number.
    • Contains original accessories sealed and untouched.
  • Flawless
    Has absolutely no scratches, scuffs or other marks. Looks brand new.
    For a device to be in this condition. The following must also be true.
    • Zero scratches, scuffs or other marks. Looks like new.
    • Absolutely NO hardware issues. All parts are 100% original.
    • Display is free of defects such as dead pixels, white spots, or burn-in.
    • Shows no signs of liquid intrusion or damage.
    • Battery health must show above 95% and without a "service battery" message.
  • Good
    Shows light to moderate signs of wear. Contains few light scratches and/or dents.
    For a device to be in this condition. The following must also be true.
    • Normal signs of use. No major scratches or dents.
    • Absolutely NO hardware issues. All parts are 100% original.
    • Device is free of any cracks or chips.
    • Display is free of defects such as dead pixels, white spots, or burn-in.
    • Shows no signs of liquid intrusion or damage.
    • Battery health must show above 85% and without a "service battery" message.
  • Fair
    Shows moderate to excessive signs of wear. Contains excessive scratching, major dents, and/or mild housing damage.
    For a device to be in this condition. The following must also be true.
    • Absolutely NO hardware issues.
    • Device is free of any cracks or chips.
    • Display may contain minor defects.
    • Shows no signs of liquid intrusion or damage.
    • Battery health must show above 80% and without a "service battery" message.
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Tips to assess the condition of your device

Before assessing the condition of your device, we highly recommend the following:

  1. Remove the device from its cover and remove any screen protectors from the screen. We’ve had many instances where the cover and screen protector have left behind permanent marks on devices.
  2. Use a flashlight or put the device under bright light to check for scratches on the screen.
  3. Visually inspect device for any bends in the frame or any screen separation as this is a commonly overlooked issue .
  4. Check to see if any water damage indicators have been triggered. Click here for more information.

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We’re more than happy to purchase your ROG Ally X, provided it’s fully functional without any major damage. Signs of normal use are totally fine—just be sure to give us an accurate description of its condition when you submit your order.

For your protection, we recommend performing a factory reset before shipping. You can follow these simple steps:

  1. Back up important files, game saves, and any personal data you want to keep.
  2. Go to your device’s settings to locate the “Factory Reset” or “Reset” option.
  3. Confirm the reset, which will erase your custom data and restore default settings.
  4. Log out of any connected accounts to ensure your personal information is removed.

Yes. We provide a prepaid shipping label as soon as you finalize your trade-in. Simply print it out, pack your device securely, and drop it off. There’s no cost to you, and no hidden fees to worry about.

Once we receive and inspect your ROG Ally X, most payments are issued within 24 hours. You can choose from multiple payment options, including:

  • PayPal
  • Check
  • Bank Transfer (where available)

We strive to make the payout process quick and secure.

You’re welcome to cancel the trade-in anytime before shipping your device. We understand that plans can change, and we want to offer a hassle-free experience. Simply reach out to our team if you need assistance with canceling your order.

At this time, we do not accept ROG Ally X units that are physically damaged or missing key components. Your device must be fully functional and include all essential parts, such as the power adapter. If you have concerns about your console’s condition, feel free to contact our support team before placing your order.

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